Reliable and fast technical support
Get expert assistance to keep your WordPress site running smoothly. Our team is ready to resolve issues, answer your questions, and ensure your website stays in top shape.
- Continuous website monitoring to detect and address issues
- Expert troubleshooting for errors and bugs
- Assistance with WP, theme, and plugins settings and configurations
Comprehensive technical support
Whether it’s ongoing monitoring, handling emergencies, or performing safe resolutions, we’ve got you covered.
24/7 Website Monitoring
Our uptime monitoring tools constantly check your website for critical errors. If an issue arises, our team is immediately alerted and responds without delay.
Emergency support
Our team is always ready to respond to urgent issues, ensuring your website is back online as quickly as possible.
Safe Resolutions
We handle technical issues with care, ensuring fixes are applied safely without disrupting your website’s stability or functionality.
We keep your site operational at all times
With proactive measures and rapid responses, we ensure your site is always ready to perform.
Fast response time
When issues arise, every moment counts. Our dedicated team is ready to jump into action, addressing your website problems quickly and efficiently. With a streamlined process and expert tools, we ensure minimal disruption to your business operations.
- Immediate attention to reported issues
- Solutions implemented with minimal disruption
- Clear communication for quicker problem-solving
Down-time prevention
Proactively avoiding downtime is our top priority. With constant monitoring, advanced tools, and preventive maintenance, we address potential issues before they escalate. We work to resolve the issue as quickly as possible, minimizing impact
- Regular system checks to identify vulnerabilities
- Preventative measures to avoid unexpected failures
- Continuous monitoring to maintain site uptime
We cover all settings on your website
Need to install a plugin or change the settings of a plugin, WordPress, or theme? We’d be happy to help.
WP & theme management
From theme customization to settings adjustments, we make sure your site looks and functions perfectly.
Plugins management
We handle the entire process—from installation and setup to configuration and troubleshooting—ensuring your plugins work correctly
WooCommerce settings
We configure and manage WooCommerce settings to keep your online store running smoothly. Need adjustments? We handle it for you.
Troubleshooting website errors
Website errors can disrupt functionality and frustrate users. Our expert troubleshooting service quickly identifies and resolves technical issues. We handle a wide range of common errors
- Rapid error diagnosis – We quickly identify the root cause of website issues to minimize downtime.
- Expert fixes – From database errors to broken layouts, we resolve a wide range of common website problems.
- Seamless website operation – Keep your site functional and user-friendly with proactive troubleshooting and support.
Hosting issues support
Server or hosting provider issues are often the cause of site downtime or critical errors. If this happens, we will reach out to your hosting provider's support team on your behalf and work with them to resolve the problem.
- We quickly identify whether the issue is hosting-related
- If the issue lies with your hosting provider, we’ll contact their support team directly and collaborate to resolve it efficiently.
Questions asked frequently
Browse our FAQ section to find answers to common questions about our service
What is included in your technical support service?
Our technical support service covers website monitoring, emergency support, bug fixes, security procedures, and much more. We ensure your website runs smoothly by addressing issues quickly and effectively.
What happens if my website goes down?
In case of a website outage, we immediately investigate the issue and take action to restore it. Our team is equipped with the right tools to quickly address any problems and minimize downtime.
How do I request technical support for my website?
You can submit support inquiries via the request form. Simply log in to your account and use the form to send us your request. Our team will handle everything for you. Access the request form here.
Do you offer support for all types of WordPress issues?
Yes, we provide support for a wide range of WordPress issues, from bugs and errors to security concerns and performance optimization.
Will I need to handle any troubleshooting myself?
We have monitoring tools in place that check your website’s status 24/7. If any issues arise, we are notified instantly and take the necessary actions.
Is there an additional charge for emergency support?
Emergency, technical support is included in all our plans. You will not be charged extra for critical issues that require attention.
What types of website errors do you troubleshoot?
We troubleshoot a wide range of common website errors to ensure your site remains fully functional. Some of the most frequent issues we resolve include:
- WordPress white screen of death – A blank screen preventing access to your website.
- 500 Internal Server Error – A generic error indicating a server-side issue.
- 404 Page Not Found – Broken or missing links leading to inaccessible pages.
- Database connection errors – Problems preventing your site from connecting to its database.
- Plugin and theme conflicts – Compatibility issues causing malfunctions.
- Broken layouts or missing elements – Display issues affecting site appearance and usability.
Do you provide custom coding or additional functionality development?
No, our services do not include custom coding or the development of additional functionalities that are not part of a plugin’s core features.
Do your services cover the installation and setup of WooCommerce or other large plugins like LMS?
We manage websites with WooCommerce and LMS integrations, but our services do not include the installation or setup of these plugins from scratch. This means we do not cover the expansion of a basic website into an eCommerce store or course platform. However, if you’re looking to integrate or set up these plugins, we can offer this as a separate service outside of our subscription plans. Feel free to reach out for a consultation, and we’ll be happy to assist you with these tasks.
Do your services cover the installation of new themes?
No, our Technical Support services do not include the installation of new themes. We focus on managing the settings and configurations of existing themes to ensure they function properly. If you’d like to install a new theme, feel free to reach out to us for a consultation, and we can offer it as a separate service outside of the subscription plans.
What if a plugin doesn’t have the functionality I need?
We do not provide custom plugin code modifications. We will only configure and set up the built-in features of the plugin for you.
